How to Access a Shared Mailbox from a Web Browser

This guide provides step-by-step instructions on how to access a shared mailbox using a web browser via Outlook on the web (OWA).

Step 1: Open Outlook on the Web

• Go to https://outlook.office.com in your browser.

• Sign in with your work or school account.

Step 2: Open the Shared Mailbox

There are two ways to access the shared mailbox:

Option A: Open in the Same Tab

1. In the left pane, right-click on your mailbox name.

2. Click 'Add shared folder'.

3. Type the name or email address of the shared mailbox.

4. Select it from the list and click 'Add'.

5. The shared mailbox will now appear in your folder list.

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Option B: Open in a New Tab

1. Click your profile icon (top-right corner).

2. Select 'Open another mailbox'.

3. Enter the shared mailbox email address.

4. Click 'Open' – it will launch in a new browser tab.

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Step 3: Use the Shared Mailbox

• You can now read, send, and reply to emails from the shared mailbox.

• When composing a new email, make sure the 'From' field shows the shared mailbox address.

Step 4: Pin for Quick Access (Optional)

• Once added, the shared mailbox will stay in your folder list.

• You can drag it up for easier access.