Freshservice - How to Raise a Service Request
1. Go to your Freshservice portal IT Helpdesk and log in using your credentials.
2. On the homepage, click on “Request a Service”. This section lists all available services you can request.
3. Use the search bar or browse through categories (like Hardware, Software, Access, etc.) to find the service you need.
4. Click on the specific service you want to request (e.g. Adobe Acrobat).
5. Provide all required details
6. Click “Place Request”. You’ll receive a confirmation and a ticket number