Add a shared mailbox to Outlook Application

Open Outlook.
Choose the File tab in the ribbon.
Choose Account Settings, then select Account Settings from the menu.

Select the Email tab.

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Make sure the correct account is highlighted, then choose Change.
Choose More Settings > Advanced > Add.

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Type the shared email address, such as info@thrivepass.com">info@thrivepass.com.

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Choose OK > OK.
Choose Next > Finish > Close.
Restart Outlook to Apply Changes.